VOIP (Voice over IP) services is a technology for transmitting voice over the internet, replacing traditional phones. This system reduces call costs, improves sound quality, and offers features such as call forwarding, audio conferencing, and call management. VOIP is an ideal option for businesses, organizations, and even home users, providing communication anytime and anywhere.
IVR (Interactive Voice Response) is one of the most commonly used features in VoIP installation and setup, providing automatic answering of incoming calls. This system plays a voice menu and directs calls to the desired extension, operator queue, or specific program based on pre-configured settings. IVR helps optimize response times, reduce wait times, and improve customer experience.
All phone systems consist of three main components for configuration: extensions, incoming call routes, and outgoing call routes. By configuring these three sections, a phone system can be set up. In VoIP services, an unlimited number of extensions can also be defined and managed.
A VoIP Call Center, or generally a Call Center, is a system where a group of operators continuously manage and respond to a high volume of inbound and outbound calls. These centers utilize VoIP-based telephony systems to intelligently organize calls and optimize the customer communication process.
One of the main challenges for managers is evaluating employee performance. In call centers, the best method for measuring operator efficiency is customer surveys. The survey module allows the call to be automatically directed to the survey section after the conversation ends. At this stage, the customer can rate the operator and provide feedback using the telephone keypad.
We are a VoIP setup company. If you have any questions regarding the installation and setup of VoIP or VoIP services, feel free to contact us.
Companies with extensive internal, local, or international communications, and those using Customer Relationship Management (CRM) systems, often turn to VoIP. This technology, by utilizing internet networks, enables the creation of an integrated call center, helping organizations optimize and manage their communications. Features such as call queues, automated answering, voicemail, and customer surveys provide a better user experience and increase customer satisfaction.
After the visit of Dayan experts (VoIP implementation company) to the organization’s phone system and evaluating the client’s requirements and expectations, the project execution timeline and support details are provided in a specialized proposal. Upon client approval, a collaboration agreement will be signed and implemented.If you call the company’s phone number after business hours, you will not be connected to any operator. However, if you opt for the 24-hour support plans, your phone number will be registered in the system, and you will be able to connect with technical experts at any time of the day or night. Additionally, Dayan Net’s technical specialists are available either physically or on a shift basis to provide services.
Typically, the contracts are made for one year between the parties. Payments are made monthly, semi-annually, or annually, depending on the terms of the contract.
If you call the company’s phone number after business hours, you will not be connected to any operator. However, if you opt for the 24-hour support plans, your phone number will be registered in the system, and you will be able to connect with technical experts at any time of the day or night. Additionally, Dayan Shabakeh’s technical specialists are available either physically or on a shift basis to provide services.
If changes need to be made to the system, they will be implemented immediately during your call. However, if an issue occurs in the system, the time required to resolve the problem will vary depending on its complexity. Nevertheless, Dayan Shabakeh experts strive to resolve the issue in the shortest possible time.
Cost-effectiveness; the first important advantage
One of the first factors to consider when choosing between hiring an individual specialist or using the services of a VoIP setup company is cost-effectiveness. Hiring an employee involves various costs such as salary, insurance, benefits, overtime, etc., while receiving services from a specialized company is much more cost-effective and comes without the managerial hassles.
Continuous and uninterrupted support
In addition to cost, the continuity of services is also very important. Imagine that your specialist is unavailable for a few days for any reason; in this case, your problems will remain unresolved. However, in a reputable company, support is not dependent on a single person, and there is always a team of experts available to respond and resolve your issues.
If the communication between your branches is through the internet or you plan to connect to the system from outside the office, implementing server security measures is essential. Our experts will not allow external access without taking necessary security actions to prevent security risks.
Additionally, depending on your chosen support plan, our support team continuously monitors and updates security settings to minimize the risk of attacks and system breaches.
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